chat id :
Problem : E-mail/Can’t send E-Mail/Outlook Express
xxxxxxx > Thank you for contacting Comcast. My name is xxxxxxx. How may I help you?
Josh > I’m sure you’ve had this question alot, but when are the issues with MSN and Hotmail going to be resolved. It has been going on for a couple days now.
Josh > Most of my wifes contacts are on msn and she can’t email them and isn’t very happy about it.
xxxxxxx > I apologize for the inconvenience Josh. At this time we do not have any update on the problem. Microsoft is still working on fixing the problem with their mail servers.
Josh > So you have determined that it is Microsofts servers and not yours?
xxxxxxx > Yes, it’s been a Microsoft issue. They are blocking email from all Comcast customers unfortunately.
xxxxxxx > Hopefully it will be fixed soon. Did you have any other questionst at this time?
Josh > Is this on purpose? I only ask, because if so.. I would like to contact Microsoft
Josh > I just want to figure out where to take my frustrations
xxxxxxx > As far as we’ve been told it’s not being done on purpose.
Josh > Ok.. fair enough. I’m sure you know how annoying it is on our end.
Josh > Thanks for the info.. that’s all for now
xxxxxxx > Have a nice day. Thank you for contacting Comcast.
xxxxxxx > Analyst has closed chat and left the room
Names changed to proctect the innocent
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Boy, seems as though that is one problem he didn’t really want to get into!
Yeah.. the good news is that it is fixed now. I would really be interested in what actually went on. I don’t see how MS servers could accidentaly filter all of comcast email, that’s just too coincidental.
Somebody probably tried to blacklist an account or address, and managed to blacklist the domain…or something like that. I blame Jeff.
So, whenever something goes wrong with our email–should I blame Jeff? That works for me