I am so frustrated right now, so I am going to vent. I think I’ve vented about this very topic not too long ago, but I am going to do it again. If you have never authored a “software installation” before, then you may just chalk this up as whining. But if you have any experience with InstallShield, you will know what I am talking about. I am so frustrated with all of the crap that goes along with this half-assed program. I rely on it to do my job, yet I am at it’s mercy when it comes to deadlines. I am supposed to have a functioning installation ready in a week and have been stuck on a single problem for about 5 weeks now. For the past week, I have been waiting on one of InstallShields “support engineers” (or whatever the snazzy title is these days) to look at my problem and give me a solution. I don’t want what his little “checklist” says to give me for an answer, I want the real solution that will solve my problem.
No Luck.
I heard back from the “support engineer” today and am not happy with the response. According to him, it works on his end and it must be something in my script. NO SHIT. I’m not paying money for obvious answers, I want someone to tell me where the error is in my project, whether it be MY code or THEIR product. I am not convinced either way right now. It very well may be my problem, if it is cool, just tell me where the problem is, that is the part I can’t figure out. I am leaning towards it being their problem only because the same code used to work in an earlier version of their product.
Anyway…. I am going to leave at that for now. I could go on and on and on, but it would just bore most of you to death. But I feel a little better bitching about it.